Achieving 25% Stockout Reduction for a Leading E-Commerce Retailer
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Industry
Retail
Function
Marketing, Operations
Technology
Location
United States
Company Overview
Our client is a leading retailer in the outdoor recreation and fitness equipment industry. Operating as both an e-commerce platform and an Amazon vendor, the company has built a reputation for providing high-quality bicycles, paddleboards, and other recreational products to active consumers worldwide.
The Challenges
The client faced several challenges, which we addressed with targeted solutions:
- Fragmented Data Sources: Data was spread across Shopify, GA4, Google Ads, Meta Ads, Amazon Vendor Central, Netsuite, and Snowflake, making it difficult to analyze and utilize effectively.
- Lack of Unified Reporting: Each department relied on different tools and metrics, leading to inconsistencies and delays in decision-making.
- Inefficient Marketing Spend: Without cross-platform visibility, the client struggled to optimize advertising budgets and measure campaign ROI.
- Inventory Management Issues: The absence of integrated inventory data led to frequent stockouts and excess inventory, impacting customer satisfaction and revenue.
- Scalability Concerns: Existing systems lacked the flexibility to support the client’s growing data needs and business operations.
Our Approach
SR Analytics partnered with the client to design and implement a robust data analytics and business intelligence (BI) solution. Here’s how we approached the project:
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- Data Integration
- We extracted data from multiple platforms:
- Shopify for e-commerce transactions
- GA4 for website analytics
- Google Ads and Meta Ads for marketing performance
- Amazon Vendor Central for vendor-specific sales data
- Netsuite for financial and inventory management
- Snowflake for existing data storage
- All data was consolidated and transformed into a unified structure within a centralized data warehouse in Snowflake.
- We extracted data from multiple platforms:
- Data Warehouse Implementation
- Leveraging Snowflake’s scalable cloud-based architecture, we designed a data warehouse to handle the client’s growing data volume.
- The warehouse included automated data pipelines for real-time updates, ensuring fresh and accurate insights across all operations.
- Customized BI Dashboards
- Using industry-leading BI tools, we built dynamic dashboards tailored to the client’s needs. Key features included:
- Sales Analysis: Real-time sales performance across Shopify and Amazon.
- Marketing ROI: Cross-channel attribution and campaign performance insights from Google Ads and Meta Ads.
- Inventory Management: Tracking and forecasting stock levels via Netsuite data.
- Website Performance: Traffic and conversion rate analysis from GA4.
- Using industry-leading BI tools, we built dynamic dashboards tailored to the client’s needs. Key features included:
- Advanced Analytics and Reporting
- We implemented advanced analytics models to provide actionable recommendations, such as identifying top-performing products, forecasting demand trends, and optimizing ad spend.
- Automated reporting workflows ensured stakeholders received timely updates.
The Results
- Improved Efficiency: Unified data sources reduced manual effort, allowing the client to focus on strategy rather than data wrangling.
- Enhanced Decision-Making: Comprehensive dashboards provided clear visibility into sales, marketing, and operations.
- Increased Sales: A 15% increase in online sales within six months of implementation.
- Higher Marketing ROI: A 20% improvement in advertising efficiency, resulting in better allocation of marketing budgets.
- Optimized Inventory Management: A 25% reduction in stockouts, leading to improved customer satisfaction and retention.
- Scalability: The Snowflake-based solution was designed to grow with the client, supporting future data and analytics needs.